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Atlas AI / Legal

Refund Policy

This Refund Policy explains how refunds, cancellations, and billing disputes are handled for Atlas AI. By purchasing a subscription, plan, product, credit package, or other paid service, you agree to this Refund Policy.

Effective Date
April 29, 2026
Last Updated
April 29, 2026

General Refund Policy

Atlas AI provides digital services, software access, and AI-powered tools. Because our services are delivered digitally and may be used immediately after purchase, all payments are generally non-refundable unless stated otherwise in this Refund Policy or required by law.

Subscription Cancellations

You may cancel your subscription at any time through your account settings or by contacting us at hello@acemavie.eu.

Cancellation stops future renewals but does not automatically result in a refund for the current billing period.

After cancellation, you may continue to access paid features until the end of your current billing cycle unless otherwise stated.

Monthly Subscriptions

Monthly subscription fees are non-refundable once charged.

If you cancel a monthly plan, your subscription will remain active until the end of the paid monthly period, and you will not be charged for the next billing cycle.

Annual Subscriptions

Annual subscription fees are generally non-refundable once charged.

However, we may consider refund requests for annual plans if the request is made within 14 days of the initial purchase and the account has not been used excessively.

Refunds for annual plans are granted at our sole discretion unless required by applicable law.

Free Trials

If Atlas AI offers a free trial, you must cancel before the trial ends to avoid being charged.

Once a trial converts into a paid subscription, the payment is generally non-refundable unless required by law.

Credit Packages, Tokens, or Usage-Based Purchases

If Atlas AI offers credits, tokens, usage minutes, or similar prepaid digital units, purchases are non-refundable once the credits or tokens have been delivered to your account.

Unused credits may expire according to the terms stated at the time of purchase or in your account dashboard.

One-Time Digital Purchases

One-time digital purchases, including templates, downloadable materials, reports, AI-generated assets, or premium digital content, are non-refundable once delivered or accessed.

Duplicate Charges

If you believe you were charged more than once for the same purchase, contact us at hello@acemavie.eu within 30 days of the charge.

If we confirm a duplicate charge, we will issue a refund for the duplicate payment.

Technical Issues

If you experience technical issues that prevent you from accessing Atlas AI, please contact us at hello@acemavie.eu.

We will make reasonable efforts to resolve the issue. A refund may be considered if:

  • The issue was caused by Atlas AI.
  • The issue prevented meaningful use of the paid Service.
  • You contacted us promptly.
  • We were unable to resolve the issue within a reasonable period.

Refunds for technical issues are reviewed case by case.

No Refunds for Certain Situations

Refunds will generally not be issued for:

  • Failure to cancel before a renewal date.
  • Lack of use of the Service.
  • Change of mind after purchase.
  • Accidental purchase, unless required by law.
  • Dissatisfaction with AI-generated outputs.
  • Violation of our Terms and Conditions.
  • Account suspension or termination due to misuse.
  • Issues caused by your device, internet connection, browser, third-party software, or user error.

Refund Processing

Approved refunds will be issued to the original payment method where possible.

Refunds may take 5–10 business days to appear, depending on your bank, card issuer, or payment provider.

We are not responsible for delays caused by third-party payment processors or financial institutions.

Chargebacks

If you initiate a chargeback without first contacting us, we reserve the right to suspend or terminate your account while the dispute is investigated.

We encourage you to contact us at hello@acemavie.eu before filing a chargeback so we can attempt to resolve the issue.

How to Request a Refund

To request a refund, contact us at:

  • Email: hello@acemavie.eu
  • Subject Line: Refund Request

Please include:

  • Your full name.
  • Account email address.
  • Order or invoice number.
  • Date of purchase.
  • Reason for refund request.
  • Any relevant screenshots or details.

Changes to This Refund Policy

We may update this Refund Policy from time to time. The updated version will be posted on our website with a revised effective date.

Your continued use of Atlas AI after changes are posted means you accept the updated Refund Policy.

Contact Us

For refund or billing questions, contact:

Atlas AI
Email: hello@acemavie.eu